In March 2021 the Member Relations Committee of the Board issued a Member Engagement Survey via Survey Monkey to members who have provided their email address to the Clinic.

The Committee appreciates receiving responses from 68% of the emails sent. About 40% of the respondents have been a member of the Clinic for over 20 years, and 70% said they chose to become a member to support the mission and values of the co-operative. The majority of our members have been the recipient of health and/or lifestyle services.

It was gratifying to learn that almost three quarters of the respondents feel they are adequately informed about what is going on at the Clinic and many commented on how we could continue to improve our communications. The monthly Bulletins are a leader in finding information about the Clinic, as is the web site.

Using technology to reach out to members and provide information does save money in printing, paper and mailing costs. The Clinic will continue to ask members to provide their email addresses and update their contact information to increase the reach via technology. Changing contact information is the responsibility of the member and members should be aware that the patient information database is not connected to the member database due to privacy regulations. Changing contact information in one database does not automatically update the other.

The Board and Administration will be considering member communication processes suggested by the Survey respondents depending on feasibility and cost effectiveness. Members are encouraged to reach out to the Board or Administration with any concerns or suggestions for improvement.

Board members can be reached at boardofdirector@reginacommunityclinic.ca

View/Download Survey Results – 2021 (PDF)